What’s on offer for you? Up to 33K monthly* salary package 30% Monthly Performance Incentives*! HMO & Life Insurance Up to 25 Paid Time-Off credits Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees And so much more to explore! All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes. Top reasons to work with TDCX Attractive remuneration, great perks, and performance incentives Comprehensive medical, insurance, or social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive work culture that enables your future Easy to locate area with direct access to public transport Flexible working arrangements Be coached and mentored by experts in your field Join a global company, winner of hundreds of industry awards What is your mission? You will help us deliver excellent service to our partner brands by performing these tasks: Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support. Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer Recognize and adjust support approach to accommodate all levels of customer’s experience Communicate positively with team members, customers, and other partners Who are we looking for? High School Graduate Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience Good understanding of consumer electronic products Solid technical and diagnostic skills with tested problem-solving skills Strong verbal and written communication skills in English Amenable to work rotating shifts Can work in IT Park, Cebu City