✅ Customer Service Responsibilities 1.Responding to Customer Inquiries -Answer questions via phone, email, chat, or in-person. -Provide accurate product or service information. 2.Resolving Complaints and Issues -Handle customer problems efficiently and empathetically. -Escalate unresolved issues to appropriate teams when necessary. 3.Processing Orders and Requests -Assist with order placement, tracking, returns, and exchanges. -Update customer records and databases accurately. 4.Maintaining Customer Satisfaction -Follow up with customers to ensure resolution and satisfaction. -Gather feedback to improve products, services, and processes. 5.Product and Service Knowledge -Stay updated on product features, pricing, and promotions. -Guide customers in selecting the best products or services. 6.Team Collaboration -Coordinate with sales, technical, and operations teams. -Share insights and customer feedback to improve services. 7.Adhering to Policies and Procedures -Follow company protocols for handling various customer situations. -Maintain confidentiality and data privacy standards. ✅ Customer Service Requirements 1.Education -Senior High School diploma or equivalent (Bachelor’s degree is a plus). 2.Experience -Previous experience in customer service or a related field preferred. 3.Skills -Excellent communication (verbal and written). -Strong problem-solving and conflict-resolution skills. -Patience and empathy. -Time management and multitasking abilities. 4.Technical Proficiency -Basic computer skills and familiarity with CRM systems. -Ability to use help desk software and tools. 5.Attitude -Positive, courteous, and customer-focused. -Willingness to learn and adapt to new challenges. 6.Language -Proficiency in the primary language used by customers; multilingual ability is a plus.