Responsible for ensuring all queries re open, overdue billing documents are resolved Communicate with customers via phone, fax, email and letter to resolve open receivables Review all invoices received with schedules and supporting documentation ensuring completeness. Ensure that errors, missing documentation, authorized signature on schedule, and other issues relating to invoices are clearly identified to team leads and addressed Verbal and written communication with customers on past due balances as determined by aging analysis Assist in handling problem situations with customers, sales , warehouse, and ODD Work internally with Sales to notify them of customer's delinquent accounts when appropriate Notify customers and sales of problems with orders causing possible order cancellation Request necessary master data change Review all credit balances on assigned customer accounts to determine if CM or DM is needed. Monitor customer's overdue COD balances dispute Process adjustments and responsible for daily cash application. Analyze Agreements issued, check supporting documentation, and Customer credit terms. Participate fully in monthly customer credit term. Support AR/Credit team leader as required.