Supports end users with concern regarding technical issues such as Desktop, laptop, network connectivity. With experience in ticketing and SLA Minimum Requirements • Candidate must possess a Bachelor's/College Degree in IT, Engineering (Computer/Telecommunication) or equivalent • Minimum of 1 year experience in IT support onsite and remote. • Experience using current or recent Windows desktop platforms and current or recent MS Office suite or preferably O365 Applications • Experience supporting LAN’s, PC Hardware configuration, PC operating systems, and desktop software. • Experience with Service Desk ticketing systems - Remedy, Service Center Manager, Service-Now, etc. • Basic knowledge of network infrastructure devices and protocols; enterprise computer hardware/software and information systems. This includes basic networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS. • Support level knowledge of operating systems, applications, and associated hardware on such platforms as MS Windows desktop OS and MS Office. • Customer-focused. Articulate and methodical. Self-motivated and professional with excellent verbal and written communication • Ability to handle multiple tasks simultaneously and having a keen ability to make quick and accurate decisions. • Willing to work on shifting schedules, holidays, and weekends. TO APPLY: Email us! Make sure to follow the format below: Email: Subject Title/ Position e.g. Subject: JOB VACANCIES FOR 2023 / QA Tester To: [email protected] and attached your resume. For more information visit us at : https://www.stratnet.ph/careers/?jo_id=48